Commuters are our most regular passengers, and we want to keep you informed about issues that affect YOU and your journey. This is YOUR newsletter, specially created to provide useful information from behind the scenes at The Kings Ferry and The Travel Link commuter services.
Coach Trac: Announcing the new improved version
Last year we launched Coach Trac so you can see a map of where your coach is, moment by moment, from your office, mobile phone or PDA. The system also shows any road closures and other relevant traffic information. It has recently been upgraded throughout our fleet.
The original technology had certain limitations, especially in a built-up area like London. So the GPS we use has recently been upgraded to a super-sensitive version where the signal bounces off buildings and through glass to reach its destination. The information it provides is now much more reliable.
Every 30 seconds to 2 minutes, the transmitter on the coach sends a GPS signal to a satellite orbiting the earth, which is returned to our severs. We then feed the information to our commuter web pages to be accessed by your PC, mobile phone or PDA.
We invested £250,000 in developing this unique solution for The Kings Ferry and The Travel Link – it’s the only such system in the world! We are the only coach service in London that gives its commuters this level of information.
Our coaches contain a lot of different features, and sometimes a footrest gets broken, an air vent doesn’t work, or the bulb needs replacing in a reading light. We know these issues cause a nuisance to our commuters, and we aim to fix them as soon as we become aware of the situation.
There is a way you can help us to help you.
As part of our general maintenance programme, we inspect each vehicle thoroughly every six weeks. The driver also checks each coach daily, for any obvious problems.
Our commuters sometimes notice such things before we do. If something goes wrong on board your coach, please let us know about the problem and where it is – ideally, tell us the seat number that is affected. We promise to repair it as soon as possible, and we apologise for any inconvenience in the meantime.
Contacting us
We are delighted to hear from you – either with good news so we can pass it on to the individuals concerned, or with bad news so we can do what we can to address it. We’d also love to know what you think of this newsletter, and what you’d like to be included in future issues.
There are 5 ways to get in touch:
1. Phone us on 01634 265510 between 9.00am to 5.30pm. We know those times won’t always be convenient for you, so outside office hours we have an automated answering system. If you want to speak to a real person, just press 1 for ‘Commuter Services’, then press 1 again for ‘Today’s Services’. A member of our Commuter Department will be there to answer your call from 4.30am to 8.00pm Mondays to Fridays. If you call at any other time, please leave a message together with your contact details, and we’ll get back to you.
2. Write to us at: The Kings Ferry Ltd, The Travel Centre, Gillingham, Kent ME8 6HW
4. Use the contact form on our website at: www.thekingsferry.co.uk.
5. You can even send us a fax on 01634 370656
We look forward to hearing from you soon.
Customer Comment
“I am very pleased with the service your company offers. Our driver always tries extra hard to get us home on time and keep us informed when things are not going to plan. He is a credit to your company.” Kings Ferry passenger
London
